Refunds and cancellation

The 14 day trial does not require a card. We do not create a Stripe subscription during signup, and we do not charge you when the trial clock runs out. There is nothing to refund on a trial that never converted.

When the owner upgrades, Stripe Checkout starts a monthly subscription with two line items: coach seats at the published seat rate, plus one client-capacity batch. Amounts are shown on Pricing and again on the Stripe page before you pay. That subscription renews every month until it is canceled.

Only the organization owner can pay. Coaches and clients are not charged for NLA.

Sign in as the owner, open Account, and use Invoices and cards. That opens Stripe's billing portal, where you can cancel, update the card, and download invoices. You can also email matt@nlaapp.com and we will help you reach the same portal.

Cancellation takes effect at the end of the current billing period unless the portal offers, and you choose, a different Stripe option. You keep access through the period you already paid. Canceling does not delete the organization or anyone's accounts. It stops the next charge.

We do not currently offer a money-back guarantee or a prorated refund of the month you are in, including unused seats or unused client capacity. If the law where you live requires a refund, that law wins and we will honor it. Chargebacks should be a last resort after you email us; we will look at the invoice with you.

If we charge you in error (wrong quantity we introduced, a duplicate subscription we caused, a renewal after you had already canceled for that period), email matt@nlaapp.com and we will refund that error.

Changing seats or capacity later is done through checkout or the billing portal. Stripe handles proration on those changes the way the portal or checkout is configured. We will not invent a second invoice by hand to "make up" a number that Stripe did not charge.

If a renewal card is declined, Stripe marks the subscription past due and retries. The organization status in NLA follows that Stripe status. We may later limit access on an unpaid account. Update the card in the billing portal as soon as you can.

Coaches and clients who join an organization get NLA app Premium as a promotional grant. That is not a charge on their Apple or Google account, so there is nothing for them to refund there. If they also bought consumer Premium themselves, canceling or refunding that purchase follows the app terms, not this page.

Organizations that need more than the self-serve seat or batch limits work out price and cancellation with us in writing. This page applies until that writing says otherwise.

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